IF ELECTING TO CANCEL YOUR MOVE WITH TRINITY RELOCATION GROUP, WRITTEN NOTIFICATION MUST BE SENT TO INFO@TRINITYRELOCATIONGROUP.COM
CANCELATION OF SERVICES: Estimates may be canceled penalty-free and deposits are fully refundable only if the customer cancels the move in writing during the 3-day window immediately after Bill of Lading is signed (or e-signed) subject to 49 CFR § 375.505(h). After this 3 day window, any cancellation request will result in a 50% refund of the deposit up until one week prior to the pickup. If cancelling your reservation within one week of your first available pickup date, the deposit is non-refundable for scheduling and routing purposes. Any non-refundable deposit can be used towards a future reservation within a 12-month period from the date of the original reservation. Moving services may not begin until the contract for service (Bill of Lading) is signed by the customer authorizing the mover to begin services. Services may not be canceled after the customer’s property has been loaded on the truck.