Estimates may be canceled and deposits are fully refundable if the customer cancels the estimate/order within 72 hours of placing their reservation (minus 10% merchant processing fee). From 72 hours after placing the reservation, up to 48 hours prior to the client’s first available pickup date, any cancellation request will result in 50% refund. Any cancellation request received within 48 hours of a customer’s first available pickup date will result in forfeiture of their down payment. If placing your reservation within 5 business days of your first available pickup date, the deposit is non-refundable for scheduling and routing purposes. All non-refundable deposits can be utilized towards a future reservation within a 12 month period from the date of original reservation.